In providing you with our top service, we maintain accounts on a 30-day basis. Most customers have met these terms faithfully, and we are very appreciative of their prompt payment, however, some have not.
Residential and commercial accounts will be maintained on a "Net 30" status, due within 30 days of the invoice date. Accounts not paid within the terms, can incur a finance charge at the annual percentage rate of 18%. Any account that becomes 45 days past due will be put on hold and service will not resume until account has been paid to current. Any account that is 90 days past due, will be turned over to Collections. The customer is then responsible for attorney fees, courts fees, and all costs of collection. Please call to make payment arrangements before your account comes to this status.
We value your business and work to provide the highest levels of service and "quality care" to all our customers. These payment terms will enable us to continue our efforts in this regard.
Effective March 1, 2010, contracts will commence after a signed contract or pre-payment is received. We will send out sign up forms for Spring and Fall Services each year. These forms will need to be signed and returned for services to be continued each year. If you sign up for services and need to make changes, you must contact us by phone, email or mail to advise to cancel or make changes to these services. For example, if you signed up in Spring but no longer want it in Fall, you will need to contact us. Not returning the Fall form will not cancel the services you previously signed up for in Spring. Service will be canceled on the date notified, however, the customer is liable for any charges incurred before this date.
You may continue to pre-pay for lawn fertilizing every year. We will mail out the pre-payment amount in February and include instructions on the notice. Pre-payment is not mandatory, but is a service we provide to help you save on mailing and billing expenses. The discount will remain at 5%.
Should there be a rate increase in the future; customers will be notified of this change by mail. While contracts remain in effect, you may cancel the agreement at any time under the provisions as stated above.
Our goal is to serve our clients to the best of our ability. If we ever disappoint you, we hope you let us know; we'll do everything we can to make things right.
Thank you again for selecting us. It is our privilege to work with you and your landscape. We appreciate your continued business!